WHERE DO YOUR ART HOLIDAY CAMPS RUN?
We currently operate simultaneous clubs at two venues: St Paul’s Shadwell (E1W 3DH) and St Michael & all Angels (E8 3ER). Both venues are fully secure and insured. Children are signed in and out by a member of the staff. We use a range of different spaces in the venues and have full access to playgrounds for outdoor play and activities.
WHAT AGE GROUPS DO YOU ACCEPT AND WHAT TIMES ARE YOU OPEN?
This camp is aimed for children aged 6 – 11.
Children can be dropped off any time between 9.00 – 9.15am and collected at 4.00 pm. We offer a late pick up service from 4.00 – 5.30pm which includes a healthy snack and varied activities depending on the children interests on the day. Special drop-off and pick-up times can be arranged on request (please email us firstname.lastname@example.org).
DO YOU OFFER LATE PICK UP – AND DO YOU CHARGE LATE FEES?
We offer a late pick up service from 4.00 – 5.30pm which includes a healthy snack and varied activities depending on the children interests on the day. If the number of children at the extended camp is less than 6 pick-up will be from nearby park or public library (details will be arranged with parents on the day)
Children must be collected by 4.00pm if not booked in for Extended Camp or 5.30pm if booked for Extended Camp. The charge payable for late collection shall be £8 per child flat charge plus an additional £8 per child per 15 minutes up until collection. The reason for these charges are that staff are not contracted after 4.00pm/5.30pm and the ratios of adult to child are based on children booked in to each session. We are also required to be out of the building at a certain time so being late means not only difficulties for Lemon Art Lab staff, but also staff at the premises we hire. The charge will be paid by cash on the day when picking up the child or the amount will be shown as due on your Magicbooking account, due payments won’t allow you to book again. We reserve the right to refuse booking to parents/carers who persistently pick up after the contracted time.
WHAT COULD HAPPEN IF I ARRIVE LATE FOR DROP OFF?
Morning drop off is between 9.00 and 9.30am. As we plan many trips outside camp base a late arrival in the morning could mean that the group has already left the camp base premises and that we won’t be able to take your child unless you contact us directly to check the group’s daily schedule and agree another drop off point and location with the camp manager on the day (the contact number of the camp manager will be provided each day to all parents via whatsapp). As camp leaders have usually their hands full during camp hours, we cannot guarantee to be able to respond to last minute calls on the day to rearrange alternative drop off points/times. No refunds will be issued.
WHO LEAD THE CAMPS?
Our awesome team will lead the sessions, depending on the date or venue you will meet different members of the team. All of our staff are DBS checked with a huge experience in teaching Art and childcare. There’s always, at least, one teacher fully trained in paediatric first aid in our camps. Our groups are small, between 12 and 15 children, ensuring all children get the attention and guidance they require. We want to provide high quality activities and personalise the experience so the children can get the most out of it and really learn about Art.
DO I HAVE TO COMPLETE A REGISTRATION FORM?
To book a child in any of our camps you will have to create an account with our ticketing service (magic booking) and log in. The system will ask you to complete a full registration form including emergency contact numbers, allergies, medical conditions…etc. This information is absolutely confidential and we won’t share it with anyone. You will have to complete a registration form only once as the system will keep your details for future bookings.
WHAT DOES THE CLUB COST?
One full day 9am – 4pm costs a flat rate of £49/day (+ online booking fees that may vary depending on your booking) available for 6-11’s
Late Pick Up between 4 – 5.30pm costs and additional £10 (+ online booking fees that may vary depending on your booking) and includes a healthy snack and varied activities and games.
We offer a one week discount of 5% for booking 5 consecutive days. We also offer sibling discounts of 10% off the total price for two children attending, 15% off the total price for 3 children and 20% off the total price for 4 siblings.
We also offer limited Early Bird discounts of 5% off if you book at least three weeks before camp starts.
All discounts are automatically added to your booking on the Magic Booking checkout page and are combinable to get a bigger discount.
HOW ARE THE DAYS ORGANISED?
Every day has a completely different theme and range of workshops or cultural trips. We have a maximum of 12-15 children per day and we often split the group in two smaller groups. Each group have their own teacher who look after them all day both in and out of workshops and is their first port of call for any concerns or worries.
The camp is managed by one of our experienced Day Manager and Assistants who are there to make sure everyone makes friends, sticks to our good behaviour policy and, above all, enjoys every minute of their time with us!
WHAT IF MY CHILD DOESN’T KNOW ANYONE?
We make sure that any child attending on their own (and we have lots!) is welcomed at the door and settled into an activity of their choosing when they arrive. Our assistants are very experienced in buddying children up and taking part in activities with them so they soon settle in. Parents are welcome to stay as long as they want on drop off.
WHAT IS THE ADULT:CHILD RATIO?
Our groups are small, ensuring all children get the attention and guidance they require. Our normal child:adult ratio is 1:6, but we can often offer ratios of 1:5 and 1:3 depending on the activity. We want to provide high quality activities and personalise the experience so the children can get the most out of it and really learn about Art.
The law as it applies to Out of School and Holiday childcare as laid out in the EYFS Framework from 2014 states:
Before/after school care and holiday provision
3.40. Where the provision is solely before/after school care or holiday provision for
children who normally attend Reception class (or older) during the school day, there
must be sufficient staff as for a class of 30 children. It is for providers to determine how many staff are needed to ensure the safety and welfare of children, bearing in mind the type(s) of activity and the age and needs of the children. It is also for providers to determine what qualifications, if any, the manager and/or staff should have. Providers do not need to meet the learning and development requirements inSection 1. However, practitioners should discuss with parents and/or carers (and other practitioners/providers as appropriate, including school staff/teachers) the support they intend to offer.
We take the safety, enjoyment and development of the children we look after very seriously and are members of the Out of School Alliance. We have a maximum ratio of 1:10 and are insured for this.
HOW DO YOU ADMINISTER FIRST AID, MEDICATION AND DEAL WITH ILLNESS?
We communicate with parents during the day about any first aid treatment that we feel serious enough to inform you of before the end of the day. For these incidents (and all other more minor incidents) records are kept and parents are asked to sign our First Aid Log at the end of the day. If children feel ill we carry out basic checks and if we are concerned will contact parents immediately. If a child has vomited we will ask that they be taken home as soon as possible. We ensure children are reminded about good toilet and food hygiene all through the day and provide regular opportunities to use hand sanitiser. If your child is ill with an infectious illness on the day they are due to attend please call us in the morning and we will assess the situation.
WHAT CAN/CAN´T BRING TO THE CAMP?
If your children use essential medication please bring it with you ensuring that it has been clearly labelled. Please ensure that at least one member of the staff knows that your child brings medication and directions of use.
Children should bring their own lunch and snacks. We provide fruit and snacks (usually vegetarian and nut free). Children are free to bring books or toys to play with or show to their friends under they own responsibility. Electronic toys (including phones and tablets) are prohibited during camp hours as we try to engage kids with creative alternatives to screen time.
WHAT HAPPENS TO LOST PROPERTY?
All lost property is displayed at the front entrance of the club and its collected across the week(s). On the day before the final day of the club a photograph is taken of all the lost property and parents are asked to identify and collect items. If parents are unavailable, lost property will be kept for up to 1 week after the end of the club. Pick up/postage can be arranged. Lost items not collected during this period of time will be donated to local charity.
WHERE CAN I CONTACT THE ORGANISER WITH ANY QUESTION?
You can email us at anytime to email@example.com or give Susana a text/whatsapp 07547879922
WHAT IS INCLUDED IN THE CAMP?
– All art materials
– Tickets to all the activities, art galleries & museums
– Travel expenses during the activities
– Fruit and snacks
LUNCH IS NOT PROVIDED, kids should bring their own packed lunch.
DO YOU TAKE PICTURES AND VIDEOS AND ARE THESE USED ON SOCIAL MEDIA?
We take pictures and video during the club on LEMON ArtLab duty phone only. We also use various video apps to make films and music videos. Where parents have requested that we do not take photographs children will not be included in these photographs and videos. Any video links are shared via unlisted video link (unsearchable online) with the mailing list of parents from the specific day that a child attend with a strong request to parents that they must not be shared outside the group or on social media. We share daily photos on our Facebook and Twitter feed but do not include children’s names and do not include any child where permission for photographs has not been agreed. We will request written permission for any pictures used for marketing purposes.
HOW DO I BOOK AND PAY?
We use Magicbooking as booking system and you’ll need to complete a registration to be able to log in (you’ll only need to do this once). Once you are registered and logged in you’ll be able to see all our activities and book the ones you need. If you have any question check this online guide or contact Susana (firstname.lastname@example.org)
IS MY REGISTRATION TRANSFERABLE?
We know plans can change, we’ve made it so that you can transfer your ticket either to another person or to a different date if there’s places available. Just Email Susana for any changes as soon as possible email@example.com
DO YOU ACCEPT CHILDCARE VOUCHERS?
For the time being we are not able to accept these vouchers but we’re working to offer this by 2018.
WHAT IS THE CANCELLATION POLICY?
We can offer a full refund if you cancel at least 7 full days prior the event. Refunds may take 5 to 10 days to appear on your statement.
As a small company, we’re afraid we can’t offer refunds less 6 full days before the event starts unless we can find someone to take your child’s place from our waiting list. You can always transfer your booking to a friend.
WHERE CAN I READ YOUR SAFEGUARDING AND OTHER POLICIES?
Our policies are reviewed and updated every year. They can be read in full HERE
DO YOU RUN EVERY HOLIDAY?
Yes we operate throughout all school holidays including christmas and some bank holidays (check our website for confirmed dates). Keep an eye on our facebook page or website for updates. You can also suscribe to our monthly newsletter if you want to be one of the first to know about new camp dates.
Our dates for 2018 are the following
WHAT PARENTS SAY ABOUT OUR COURSES?
We have received overwhelmingly positive feedback about Lemon ArtLab from parents and children some of which can be found on our reviews page. We welcome constructive feedback and try to develop all our work in line with what parents, carers and children want. If you have any suggestions please don’t hesitate to get in touch!
Any other questions? Drop us a line at firstname.lastname@example.org
HOW DO I COMPLAINT IF I AM NOT SATISFIED?
See our policies page for our full Complaints policy. LEMON ArtLab is committed to providing high quality children’s holiday care. If in the unlikely event that you are not 100% satisfied with the outcome of the complaints procedure ,you may wish to contact the Ofsted Early Years Complaints Helpline, on 0300 123 4666, or write to their Regional Office, www.ofsted.gov.uk/contactus.
Click LEMON ArtLab Holiday Club Terms and Conditions 2017 to download our full terms and conditions – you will be asked to agree to these during your booking.
Any other questions? Drop us a line at email@example.com